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How airlines are getting to know you

STORY HIGHLIGHTS
airlines Social media has become a favored platform airlines customer service
Qantas has started a tryout to monitor digital conversations on social-media sites like Twitter or on Facebook
KLM has staff members to monitor different social-media platforms
(CNN) You may tell your airline if you prefer an aisle seat to a window seat or if youd rather have chicken than pasta.

Upper atmosphere mystery solved by UCLA researchers

University of California, Los Angeles (UCLA) researchers have conducted detailed modeling to reveal that characteristics of natural very low—frequency radio waves known as chorus in the Earths upper atmosphere are primarily responsible for the observed relativistic electron build-up showing that radial diffusion is not responsible for the observed acceleration during an atmospheric storm.